To set value of category field as "Software" once a record producer is submitted.

[sreeshsurendran]

How to set value of category field in incident form as 'Software' once a record producer request is submitted.

[Ahmmed Ali]

Is record producer table is Incident, i.e once the record producer submitted, new incident will be created? if yes, then you can write below script to update category field.

current.category = "software";

Note: Validate field name and backend value of category.

[sreeshsurendran]

Hi @Ahmmed Ali - this is working fine. But, when I change value from sotfware to database. In the incident list view the category is shown as database but once I open the record the value is changing to software.

[Ahmmed Ali]

Check if there is any client script which is changing the value to software.