about ATF
hello everyone! who can tell me how to use ATF to open a portal service's form? thanks!
Forum Posts
How do I create Application Service (Parent) and Two Application Child Services in View Map
Hello Experts,I have created 3 Application Services: Parent Application Service , App Service Child 1 and App Service Child 2Both App Service Child 1 and App Service Child 2 have Parent = Parent Application ServiceBut when I View Map from 'Parent Ap...
Resolved! CSDM Service Impact - Service Config Item Assoc table - defect with Tracked Configuration Files
Steps to reproduce:Create a Calculated Application Service and set the Levels to 1Associate a Tracked Configuration File with an Application (or any other infra) CI via a CI Relationship where Parent CI - <any CI Rel type > - Tracked Configuration Fi...
Extend CSDM life cycle stages in child tables
We want to use the CSDM life cycle stages/ states in Taxonomy node table (spm_taxonomy_node) under service portfolio management.Please suggest how can we enable the stage /states and map those. I tried to create a mapping in life cycle mapping table ...
Services and Service Offerings are functioning in accordance to the CSDM fram
Hi All, We have a requirement from client to Perform an analysis if Services and Service Offerings are functioning in accordance to the CSDM framework. I'm new to CSDM and any help regarding the above will be helpful. Please let me know what are the ...
How to build the mapping of an Application Service without Service Mapping uwrt CSDM modeling?
This image shows the Payroll Application service, the various infrastructure components involved in it. My understanding is, if we use the Service mapping, above map will be automatically built.But if we are not using the Service Mapping today. Now a...
Resolved! Application Service Class for SaaS services
Hopefully a simple one with a definitive answer. Customer is at walk stage and defining Application Services. The majority are SaaS services with no infrastructure (ServiceNow being a perfect example). Question: Which table should they be created i...
sysparam_limit is not honoured for some objects in my Servicenow instance
Servicenow Object returns less no of records in response than the value specified in sysparam_limit. I am using the below API call to fetch rows of a table. Ideally it should return 2000 rows but I am getting much less no of rows in response. https:/...
Resolved! Remove first character from a table's field
Hello Team, We have a custom table with some fieldsOne of these fields is called ""DL Name"As per our naming convention the name of our DLs (Distribution Lists) must start with the special character "_"We found out via ServiceNow support that the spe...
Resolved! Auto-refresh user Ticket view
As a user my " User Ticket View" should automatically refresh and update the view
Resolved! How to relate Technical Service Offering to Dynamic Group?
Hi, So I am currently trying to implement the CSDM, focusing on Business Applications, Application Services and Technical Services. I've gone trough most of the documentation and learning about the CSDM, but when trying it out I can't seem to under...
Development of Fix Script to change incidents
Hey guys! I need a Fix Script to change the name of the Channel field (contact_type) for 365 incidents:Basically I need to replace "ChatBot" with "Chatbot". Thanks!
Resolved! Mapped Application Services in Digital Portfolio Management
Hello, We are looking at trying to report up Incidents based off of the Mapped Application Services up to Portfolios. This functionality appears to be included in the DPM application, however it does not appear to allow tying mapped application servi...
How track and manage components/micro-services of Application Service ?
Dear Community members,We are using CSDM 4. Data model to record, track and manage our Services. Our portfolio consist of Application Services, Business Services, and Technical Services. We have new business requirement to track components and/or mic...
"Integration of ServiceNow with External Data Sources."
Has anyone had success integrating ServiceNow with external data sources, such as IoT devices or third-party APIs, to enhance workflow automation and decision-making within their organization? If so, what strategies and tools did you find most effect...
