Top 5-8 attributes used on Server class CI

[jjman]

I'm seeking for recommendations (from a Best Practice perspective) what are the top 5-8 attributes that should be on a Server class CIs?  

[CMDB Whisperer · Accepted solution]

Depends on your use cases but here are some of the most common:

• Serial number
• Model ID - Should be on all hardware CIs
• Name - Contains the server host name or FQDN; should be discovered from Discovery or a trusted data source
• Status - Is the server installed, in maintenance, retired, etc.
• Support group - For incident assignment
• Operating system* - May need to be normalized, as discovered OS strings may not match choices available in ServiceNow
• Environment - Production, Test, Dev, etc.
• CPU Count* - vCPUs or physical sockets, NOT including cores or thread count per core, but those should be aded.
• RAM (MB)* - Make sure to get the right unit of measurement.

Others you may want to consider:

• Host name*
• Fully qualified domain name*
• DNS domain*
• OS domain*
• Operational status - Is the thing currently operational or not
• Assignment group (a.k.a. Change group) - For change assignment
• Managed By Group - For CI data maintenance

(* = Should be populated by Discovery or another trusted data source)

[jjman]

Thank you so much Paul. Exactly what I was looking for. Might come back to you for application class .

[jjman]

Thank you so much Paul. Exactly what I was looking for. Might come back to you for application class .