What is difference between services which are categorized as Business Service > Application Service vs Application Service ?

Ishan4
Tera Contributor

‎03-08-2022 12:53 AM

So there are attributes on [cmdb_ci_service] table. 

1.) Service Classification

2.) Class

and for example two services: 

a.) service classification = Business Service; class = Application Service

b.) service classification = Application Service

 

How is Service (a.) different from service (b.) ?

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Barry Kant
ServiceNow Employee
ServiceNow Employee

‎03-08-2022 02:35 AM

hi Ishan,

 

the service classification was primarily used when the service table didn't had extended child classes. 

Now most of the different service types have their own class. The exception is Service Offering, which is a single table, and the service classification can be :

  • Business Service
  • Technical Service

Service Classification value Application Service is not used at all and is pure legacy. It lost it's value so to say.

The Service Classification is still used (I think) for Technical Service and Business Service, but as those have their own tables (classes) also here there isn't much value. Still used for views, and maybe in Service Owner workspace (DPM).

Cheers,

Barry

 

Ishan4
Tera Contributor
In response to Barry Kant

‎03-08-2022 05:06 AM

Thanks for your reply, but I have a question.

There is button given on [cmdb_ci_service] to convert a Business Service to Application Seervice then it changes Service classification value from Business Service to Application Service . Although in docs it is mentioned while conversion class should have been changed, could explain it please.

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doc link: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-mapping/concept...

 

Before Conversion:

After Conversion:

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ashish_sethi
Giga Contributor

‎03-08-2022 07:14 AM

Tried best to  Explain here -

  • Business Service:   Work or goods that are supported by an IT infrastructure.   Within ServiceNow we then break these down into different types of Business Services (Business Service, Technical Service, Service Offering, Shared Service, Application Service, Billable Service).   Business Services of type Business Service are the most abstract and will represent the highest level in your CMDB.   These should be how the customer sees the service being delivered, what do THEY call it (forget what IT calls it).   Ask your users to describe the services they consume in a day, you'll probably hear "Email", "Purchasing", "Marketing", "Computing", "Telephony", "Finance".   A mix of departments and services, that's fine, because your goal is to minimize the time it takes to communicate to your users the state of these services, and to quickly allow your users to communicate to your service desk when there is an issue.   I cannot stress enough to talk to your user community to build these, if you build them from an IT point-of-view you'll miss a lot of the value of having a service-aware CMDB.   You can read more here:   Business service tables
  • Technical services :are the ones that IT operations team supports. Some examples are your AD, Exchange, Antivirus software etc. In Terms of ITOM a set of Web Servers/ Linux servers also makes a technical services. Technical services are associated with service owners and are typically layered beneath one or more business or application services.
  • Application Services: An application service is a logical representation of an application stack in use.Application services can be internal, like an organization email system or customer-facing, like an organization website. For example, creating financial reports through a web-based application requires a computer, web server, application server, databases, middleware, and network infrastructure. These applications and hosts are configured to offer the service of financial reporting. In development environments, application services represent instances of a business application or system in different types of environments, such as development, test, or production.Application services are the entry points for Service Mapping.

 

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Hope This helps.

 

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