What is the purpose of the task_cmdb_ci_business_app table ?

[Michael Culhan1]

In the Quebec release, there is an incident property for:

List of attributes (comma-separated) from Business Applications (task_cmdb_ci_business_app) related list that will be copied from the originating incident.

What is the purpose of this feature and the task_cmdb_ci_business_app table ?  I thought records in the Business Applications table were design domain and not meant to be associated with the operational tables (incident, change, etc).  Is there some documentation on this?  Thanks.

[Jacques Clement · Accepted solution]

Hi - it's true that business applications should not be associated to incidents or other tasks for that matter. However, the purpose of this table to is store the business applications that could/will be impacted by the e.g. the incident.

This is a new feature of the Refresh Impacted Services feature (from the contextual menu). When running it, the script will (using the the relationships as per CSDM prescription) identify the business applications that are impacted, and add them to this table.

You need to add the corresponding related list to the incident/change/etc form to see it:

Hope this helps, please mark it as such if it does 🙂