Resolved! Creating Incident against Service Offering
Is there ever a case where a person would/should have to create an incident against a Service Offering? If so, could someone provide an example?
Forum Posts
Resolved! transform map which better Ignore or skip
Hello all,I have a question about field map . when the source field is a reference which best choice action [ ignore ] or [ skip ] and which one of them throw errorthanks in advance
Backstage ServiceNow integration
Hi Team, We would like to integrate Backstage(developer portal ) with Servicenow to get the Application service Ci, Rest API's, azure components and resource to CMDB and get the CI created in the correct table. Is there any suggestion and documentati...
Gathering the Importance
I have had the pleasure in taking on a role and healthcare dispatching, in Lehman terms, healthcare transportation. Even though this is a voluntarily position. What are the specific guidelines I should follow. I have the dispatching experience. is th...
How to link Knowledge Articles to Service Offerings
Hi there! How do you link Knowledge articles to Service Offerings? In the service Offerings form there is a related list called Knowledge but I'm unable to edit it. Also, on the knowledge article form there isn't a related list I could add that says ...
Technical Service - whats in it for the Delivery manager?
Hi CSDM-gurus,I am working with health care IT in Sweden and we have a decent level of maturity after working with Business Services ,Service Offerings and Service committments in Service Now for ten years.Next week monday I have the opprotunity to ...
How to create a relational table with custom tables
I would like to create a custom table in ServiceNow for an ER diagram like the one in the image.I don't know which ServiceNow function I can use to create a table with the relationships shown in the image.There seem to be various options such as refe...
Resolved! How to create relational tables using custom tables and reference fields in ServiceNow?
Hi Community,I would like to create a set of **relational custom tables** in ServiceNow based on an ER diagram (similar to the one attached).The structure includes tables like Customer, Order, Product, and Category, with **1-to-N relationships** betw...
Contracts Management attribute Question
First time posting a question to the forum so please bear with me. Have a question on Contracts attributes as relates to Software Asset Management. Contracts has attribute "Vendor" which in our organization might mean two different things. There i...
Visualizing INCs against individual servers in a Dynamic CI Group
I've created my first Dynamic CI Group and manually related that group to another Mapped Application Service. I immediately created a new INC against one of the servers in the group to test visibility on the service map. I can see the Dynamic CI Grou...
DPM: application services not visible on service offering run tab if tag based or calculated
We are implementing DPM alongside our service portfolio implementation and have found an oddity in the workspace that we cannot find a configuration setting for. On the service offering run tab there is a list of application services that are depende...
Which of the following answers are correct?
What are advantages of using spokes for integration? Choose 3 answers.a) free spokes are available in the ServiceNow storeb) reduces the need for codec) features scale and control mechanismd) ensures discoverability and reusee) automated event manage...
CSDM Relationship Type Error
There is a data flow. Application Service ABC is sending data to Application Service XYZ. The data that ABC is sending gets housed in LMN. ABC sends data to::receives data from XYZABC sends data to::receives data from LMNXYZ receives data from::sends...
Resolved! Assistance with Retrieving SDLC Component Item List & Understanding Its Role in CSDM 4.0 Integration
Hi ServiceNow Community,I am currently working on integrating ServiceNow items with the CSDM 4.0 Meta Model. My goal is to retrieve a list of items covered by the CSDM 4.0 tables. While I am able to find the list of items in the tables referenced in ...
Resolved! Do we have demand management by default in CSDM version 5?
Hi all, A friend was referring to the point that there might be some resemblance of demand management (or demand management itself) which will come default in CSDM 5.We are curious to know this since we don't own demand or PPM modules. Thanks,Ravish
