Hello,
I'm trying to add a new "On Hold" option for the State field of Change Request. The requirement is to have the On Hold option available when the current state of the CHG is in "Scheduled, Implement, Review". I was able to show the new option, now it has to be able to change back to the previous state it came from before it got changed to On Hold. I tried a case switch method to check the previous state and have it as the next state option when the state is On Hold but could not make it work. It works though if I only use a fix next state options but it would be a problem if the ticket is already in Review state, got changed to On Hold, then it can go back to Scheduled or Implement state. Can anyone advise on this? Thank you.
