All community data DELETED - ALL badges, Rising star forum access all gone

AparnaSahu · Sunday

I lost access to my ServiceNow Community data after changing companies. I raised a support ticket and was given an email address to request recovery of my community information (badges, Rising Star program access, questions asked/answered, forum activity, etc.). I’ve already emailed them but haven’t received a response yet.

Has anyone experienced a similar issue? If so, how did you manage to resolve it or get your data restored?

Tanushree Maiti · Sunday

Hi @AparnaSahu

Follow up with Now Support constantly till the issue is fixed.

https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0010208

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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SohamTipnis · Sunday

Hi @AparnaSahu,

Yeah, I’ve seen this happen with ServiceNow Community when switching companies.
Usually the issue is that your old Community profile is linked to your previous work email, so once that gets deactivated, your data doesn’t show up under your new account. The good part is your data is not actually lost—it’s just not mapped correctly.
You’ve already taken the right step by raising a ticket and emailing them. In most cases, the community team takes a few days to respond since they handle these requests manually. What usually helps is sending a polite follow-up after a few days and including both your old and new email IDs, plus any details like your profile link or badges (like Rising Star).
People who faced this before were able to get their profiles restored or merged once the team responded, so it should get resolved; it might just take a bit of time.

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

AparnaSahu · Monday

Thanks @SohamTipnis , do you know how long it took for the ServiceNow Community team to respond?

SohamTipnis · Monday

Hi @AparnaSahu, I haven't actually experienced this by myself, but I have seen this happen with many people, including some of my friends, so they have received the response from ServiceNow within 4-5 working days, so kindly make sure that this will happen excluding the weekends.

Don't worry; take a chill pill. This will get resolved soon; ServiceNow deals with this every day. 😉

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10