I have a requirement in one catalog item i have one attachment filed

Rasoolbe
Tera Contributor

‎04-29-2026 05:00 AM

I have a requirement in one catalog item i have one attachment filed if i click on it, it need to open new window with the client given attachment. now it is getting empty text with error how to do it?

 

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Ankur Bawiskar
Tera Patron

‎04-29-2026 05:02 AM

@Rasoolbe 

sorry your requirement is not clear.

please share in details along with screenshots

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

‎04-29-2026 05:20 AM

Hi @Rasoolbe 

 

If it is service catalog , you can refer this:

Change "Add attachments" text on record producers within the portal view 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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