Application Development Fundamentals on Demand Lab 6.3 Issue

[britolliver]

Hi everyone,

I am currently taking the Application Development Fundamentals on Demand course and have made it to Lab 6.3 where the goal is to send an email. I have done all the necessary steps and re-did them to ensure I was doing everything correctly, but I am not seeing the emails as expected. I know for a fact that I am doing everything correctly because everything associated with this course and this particularly lab works up to this point and I double checked all the steps and logic. I am thinking something may be wrong with emails in my instance.

Additionally, when I initially looked at the emails created on today, there were emails that were sent today that I did not create (may have been a scheduled job that came with the instance). I closed my instance and opened it back up. Now I cannot see any emails created on today.

What can I do if I am stuck in a course like this?

Has anyone had this issue?

Should I move forward even though this is a very important part of the course?

[Medi C]

@britolliver 

Are you triggering the notification from an event? Or based on a record update?

Could you please share some screenshots from the notification?

is there a valid recipient? Is there an email set on the recipient profile?

[Juhi Poddar]

Hello @britolliver 

Lets debug this step by step:

• Check if the Scheduled Script Execution is working as expected by clicking on execute now.
• Check the event log by navigating to sysevent table. The state should be processed.
• Check if the user you are trying to send notification has a valid email and notification is enabled.
• Check if the email notification is triggered and sent successfully.

If the issue persists, please share a few screenshots for further troubleshooting.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[britolliver]

Hi,

Thanks for your reply! Regarding your bullet point: 

• "Check if the user you are trying to send notification has a valid email and notification is enabled.",

I used the course's recommended user but how can I validate that his email is acceptable and that his notifications are enabled?

[britolliver]

Also currently, his email is george.washington@example.com