@AbiolaM Please refer to this video https://www.youtube.com/watch?v=AgqQ-LWodxQ and see if you are following the exact steps. If the issue persists despite following all the steps then reach out to now learning team and raise a support case with them.
Adding this here in case it helps since this is the first post when checking the community from the post:
For those who come looking for this post in the future. The failure was happening to me because I was doing a save in the context menu (habit with how i work). when I created the incident as followed and clicked submit it worked and passed. I think it's tied to the process between save and submit
