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Assessment Simulator Task 3 - Create and Comment on a Record

AbiolaM
Tera Contributor

I have carried out all the necessary steps but its not validating my tasks

1 ACCEPTED SOLUTION

Sandeep Rajput
Tera Patron
Tera Patron

@AbiolaM Please refer to this video https://www.youtube.com/watch?v=AgqQ-LWodxQ and see if you are following the exact steps. If the issue persists despite following all the steps then reach out to now learning team and raise a support case with them.

View solution in original post

Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
41 REPLIES 41

I'm having the same issue. I'm impersonating the "Platform User", I've followed all instructions correctly, but when I validate, it still says failed.

 I could solve this issue by removing and redoing the task.
This time I made sure to first submit the issue, then only afterwards, I added the visible comment for user - Initially I had added the comment in the same operation.
Not sure for you, but this as a hint in case you didn't try this.

I  could solve the issue by removing and redoing the task.
This time I made sure to first submit the issue, then only afterwards, I added the visible comment for user Initially I had added the comment in the same operation.
Just a hint in case you haven't tried this.

Kindly login as system admin and perform the steps it will work

 

Excellent example.