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Assessment Simulator Task 3 - Create and Comment on a Record

AbiolaM
Tera Contributor

I have carried out all the necessary steps but its not validating my tasks

1 ACCEPTED SOLUTION

Sandeep Rajput
Tera Patron
Tera Patron

@AbiolaM Please refer to this video https://www.youtube.com/watch?v=AgqQ-LWodxQ and see if you are following the exact steps. If the issue persists despite following all the steps then reach out to now learning team and raise a support case with them.

View solution in original post

Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
41 REPLIES 41

RonD
Tera Contributor

I ma havint the same issuse not validating- people this needs to work

MinooA
Mega Contributor

nOT SURE WHY THEY CANT FIX IT STILL

 

mleonard
Tera Contributor

 I had the same issue however I've discovered the way to fix it is to add the comment, tick the box

"Additional Comments (Customer Visible)"

then right click the top banner and select Save.

This is not explained in the steps, very poor. Please fix this.

sguru
Tera Contributor

I have done the same. However validation is still failing. 😞

Jan_aelbrecht
Tera Contributor

Hi all,

 

I have the saem issue.

This is a very easy task and I don't see any mistakes but it is still failing.

Anyone who know the solution?

 

regards