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Assessment Simulator Task 3 - Create and Comment on a Record

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AbiolaM
Tera Contributor

‎09-09-2024 07:57 PM

I have carried out all the necessary steps but its not validating my tasks

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Sandeep Rajput
Tera Patron
Tera Patron

‎09-09-2024 08:14 PM

@AbiolaM Please refer to this video https://www.youtube.com/watch?v=AgqQ-LWodxQ and see if you are following the exact steps. If the issue persists despite following all the steps then reach out to now learning team and raise a support case with them.

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https://www.youtube.com/watch?v=AgqQ-LWodxQ
youtube.com/watch?v=AgqQ-LWodxQ
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
41 REPLIES 41

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MahajabinK
Tera Contributor
In response to PatriciaGei

‎02-12-2025 06:05 AM

Make sure you select the channel which was a mistake on my end 

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ABIRAMIV
Kilo Contributor

‎01-18-2025 02:35 AM

all steps are followed correctly still not validate

 

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MahajabinK
Tera Contributor
In response to ABIRAMIV

‎02-12-2025 06:04 AM

Make sure you select the channel which was a mistake on my end after that I was able to Pass the validation

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MahajabinK
Tera Contributor
In response to ABIRAMIV

‎02-12-2025 06:06 AM

select the channel which was a mistake on my end 

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MahajabinK
Tera Contributor
In response to ABIRAMIV

‎02-12-2025 06:07 AM

Select Channel Phone

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