Assessment Simulator Task 3 - Create and Comment on a Record

[AbiolaM]

I have carried out all the necessary steps but its not validating my tasks

[SamreenR]

This is supposed to be done as a "Platform user" and not as a System Administrator. If you do it as admin you will not be able to validate your tasks. So impersonate as Platform user and perform all the tasks and validate it.

[zudan]

Yes I was impersonated as PU, not SA

I could solve the issue by removing and redoing the task.
This time I made sure to first submit the issue, then only afterwards, I added the visible comment for user
Initially I had added the comment in the same operation.

Just as a hint ...

THanks for coming back - Best rgds - great product btw

[VaranasiR]

Post a comment will not sending sir 

[Pixelskill]

It seems you need to submit the Incident before adding a comment. Once its been submitted go back into the Incident and add the comment

[farahsaeed0]

This was exactly how it was resolved.

You need to create the incident as a PU, create and submit the incident, save it.

Go back and add a comment