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HiI am having issues with step 6 primarily but even step 4 I am not sure I have done correctly. Below are the instructions:------As a Platform User, you want to create a dashboard where you can quickly view the status of incidents you are responsible...
Currently, for open Changes/Cases, we need to access the ServiceNow Support page. With that in mind, we had an idea: would it be possible to create an integration where open Cases and Changes could be automatically displayed within our platform? This...
Hi all,I have a Pivot Table report on a custom scoped table. Configuration:Aggregation: CountRow: Region (a reference field on the record)Column: A record type/category fieldFilter: A condition of the form Sys ID in javascript: <Script Include ...
Has anyone else encountered a knowledge article created using Now Assist from an Incident Task where the article contained something that was not in the Incident?
Hello There,I am looking for advice on how to get employed within ServiceNow or with an end user ?
Hi all,we have a CSM email integration scenario where both ServiceNow and the customer use their own ticketing systems.The customer sends emails from their ticketing system to our ServiceNow CSM mailbox. Their external ticket number is part of the su...
Hi,I'm using ATF's UI Test step (screen / user / sn_atf) client-side script API) to test a Record Producer field on a Service Portal / Employee Center catalog item. The field is a Select Box whose options are populated asynchronously via a Catalog Cl...
Knowledge Managers and Creators, where do you draw a line? I'm stuck between reducing the number of user-facing technical support "How to" articles, which crams a lot of content into each, or having a lot of much shorter articles that address fewer r...
I want to practice on ServiceNow PDI about how BA create sprint, Eoic, story and user stories and all.... how can I practice that..
I want to reset my password. However I get the message a verification will be sent to a phone number ending in 1234 but those last four numbers are wrong! How can I correct this so I can reset my password? Is there another way to reset it? Thanks.
I've set a theme variable like `--now-input-background-color: "1,250,200"` that applies globally across our workspace. However, I need to override this variable for a single component on a specific page. What's the best approach to do this?
Hi everyone,I currently have the following certifications associated with my client/organization ServiceNow account:CSACADCISI recently completed my CIS-DF certification using my personal ServiceNow account/email ID.My concern is about merging the tw...
What we're building: A custom web app that talks to Virtual Agent + Advanced Work Assignment to hand a chatbot conversation off to a live human agent in Agent Workspace, with two-way messaging after handoff. We're driving this entirely through sn_va_...
Hi Team,Currently we have a smart assessment which contains 8 sections and the instructions.Few of the question are having automated response enabled and the responses are populated as expected. However, when the assessment loads to the end user, it ...
Hi,Please help me to reset my password for PDI (dev216784). ThanksSravan
