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No Ticket response from Client's Service Now

I have a client that uses Service Now.  After submitting an issue, I get an automated response with a Request Ticket ID and a message saying "You will receive an email from ServiceNow...," but I don't.   How do I get connected to a Service Now expert...

Nick_SDL_KP by Mega Explorer
  • 236 Views
  • 2 replies
  • 0 helpfuls

Resolved! Customer Success Manager Role Pathway

Hello ServiceNow Community,  Is there a pathway specifically for Customer Success Manager?   #pathways #roles #certifications #customersuccessmanager #customersuccess Warm regards,Denh

DenhV by Giga Contributor
  • 354 Views
  • 2 replies
  • 1 helpfuls

servicenow

ServiceNow is a cloud computing platform that helps companies manage and automate business workflows, particularly IT services. It provides a single platform to unite people, processes, and systems with AI-powered products across various departments ...

BhagyalaksM by Kilo Contributor
  • 417 Views
  • 1 replies
  • 0 helpfuls

Can't login after changing user ID

Hello,I changed my user ID on my main ServiceNow account from my corporate email address to my private email.Since then, I can no longer log in to learning, community, or support. I end up in an endless reload-loop on learning, an immediate "Authenti...

CheEski by Tera Contributor
  • 1933 Views
  • 5 replies
  • 0 helpfuls

Add a filter in hardware asset workspace

I’m working on the Hardware Asset Workspace in ServiceNow and would like to add a filter  for each category within the workspace.currently it is like this  as you can see in the above image this, when we click on the filter button it does not open th...

UbedM_0-1766998439661.png UbedM_1-1766998486294.png UbedM_2-1766998724159.png
UbedM by Tera Contributor
  • 505 Views
  • 3 replies
  • 0 helpfuls

Service Catalog ITSM

We are moving away from Zendesk to ServiceNow for ITSM. I would appreciate any direction on how to identify items for the Service Catalogue. Currently we have none in zendesk, but we use Adaxes for Self Service options where most requests are for App...

gkakulavara by Giga Contributor
  • 1670 Views
  • 7 replies
  • 3 helpfuls

White Paper: ServiceNow Development Standards

ServiceNow has evolved from a core IT service management tool into a robust enterprise platform supporting diverse business needs. With this growth, the complexity and impact of development on the platform have expanded. Modern development standards ...