CyberArk Credential issue
Experiancing error while running discovery schedules. Any insights com.snc.automation_common.integration.exceptions.UnknownException: Cannot invoke "String.equals(Object)" because "vaultProvider" is null
Forum Posts
Task: Configure knowledge article form
All made like in task but not valid - could you tell me the reason
Resolved! Achieving through Community: MVPs & Rising Stars (Session 1)
I received email confirmations and notifications of this event upcoming but I was unable to find any details on how to connect to this session. For future reference, how do I find sessions I have registered for?
How to restrict to trigger Out Of The Box notification
Hello team I have created some custom notifications for a custom HR service. However, when I create a request or case, some additional out-of-the-box (OOTB) notifications are also triggered. I have already defined all the trigger conditions as per m...
Resolved! Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Demand
Hi everyone,I am currently doing the ServiceNow Platform Implementation On Demand training, but I cannot see the MID Server (windows_mid) in my lab instance. The training instructions ask to select the already installed MID Server: windows_mid, but t...
Hi all Can you help me?
Automated assignment for incident Network Group manager wants to automate assigning tasks to members of the group. When a new incident is assigned to this group and it is not assigned to anyone, a configuration/script will assign it in a round robin ...
Worknotes being added twice is user is has multiple roles
I have a Business Rule which updates a worknote when a field value is changed and there is a simple script which checks who has updated the field and applies the appropriate worknote. The issue I have is that there is overlap. A user can have the arc...
Resolved! ServiceNow instance
I am very new to ServiceNow and so far I always find it difficult to navigate to the ServiceNow Instance. Can anyone guide me with a shortcut to open my Instance?
Automations in Changes
Hello All, My customer wants to automate change logging via Discovery & Monitoring tools in ServiceNow. Is it possible to do it, and if yes, how?
Resolved! I have to withdraw my claimed learning credit
Hello, I claimed learning credits but now my company said it was for someone else. Now I have to withdraw it.Can someone tell me how can I do it? Thank you!
How to build a knowledge base chatbot in ServiceNow
Hi there,I am completely new to ServiceNow and I am reading the documentation and watching videos to familiarize myself with the Agentic AI capabilities of the platform. I have tested with making AI agents and use cases, etc. but I'm finding it diffi...
Resolved! Taxonomy > Catalog and knowledge categories tab
Hello,Can you tell me what the tab "Catalog and knowledge categories" is used for in taxonomy? Especially the 3rd column "Available content for association". Thank you.
Guided tours for Change Management
New to servicenow and forum so I hope this is the best location to ask.. Im created a guided tour for change management and tried multiple different start pages as the CONTEXT (example: change_request.do) and the URL full path when I created the actu...
