I've found an issuew whereby our support users are unable to see the Locked out checkbox on any users form however anyone with Admin roles can. There are no background ACLs, rules etc. related to that variable that I can see.Any suggestons on why thi...
Hi , Can anyone guide to me to join a community here ? as I am new and non technical so I would like to join a community where I can discuss and learn for my CSA certification programs. Any one please suggest me the community names or links to join t...
Hi everyone! My name is Bondili Nagasri, and I’m a recent IT graduate (Class of 2025) from Guntur, India.I’ve recently joined the community and am excited to be pursuing the RiseUp with ServiceNow path. I have already completed my Welcome to ServiceN...
HiI am having issues with step 6 primarily but even step 4 I am not sure I have done correctly. Below are the instructions:------As a Platform User, you want to create a dashboard where you can quickly view the status of incidents you are responsible...
Are Project Tasks (PRJTASK) visible in the Dispatcher Workspace or are these Work Order Tasks (WOT) only please?
Hello,I've built a catalog item in my PDI (Zurich release) which is not appearing in the employee center/hub.The catalog items is visible in the fulfiller view.I've noticed this since I upgraded to Zurich. All the previously built catalog items in Xa...
Background: we have users who enter incidents but are unreachable - they go on PTO or they are do not work any overlapping hours with the engineer who is troubleshooting the issue, therefore we need another user identified as their [reachable] back-u...
I'm investigating an issue in Knowledge Managemet, where authors are unable to checkout their knowledge articles that have expired, meaning the valid to date field value has expired.An error message shows up when clicking the Checkout ui action sayin...
I completed and passed the CAD exam on 9th January 2026, but the achievement is still not updated in my learning portal. I have already created a ServiceNow case, but I have not received any update or response so far.Details:Certification: CAD Certif...
When downloading the cache for offline mode, I can only retrieve up to a maximum of 1,000 users from the sys_user table. I have many more active users than this limitation. I'm looking for guidance on creating an offline fetch script under input at...
Please tell me how to change the topic for the Virtual Agent.We have implemented Teams integration and installed the ServiceNow Virtual Agent within Teams.When a conversation starts, you can select a topic, but I would like to know how to change the ...
Hi EveryoneFacing one issue In my Development Instance i am unable see Pending approval my task on esc portal.Does anyone know how to resolve this Issue ? I am expecting like this
How to resolve this issue in servicenow - There is one catalog item "Sotware request" in that there is one field "Office Location" pulled from the CMS Location table are deeply nested and often longCurrently, the dropdown does not handle these well ...
Hello team,for global search in the ESC portal, I added some keywords in the Meta field of the record producer. For example, for the record producer named Flexible Work Arrangement, I added the following keywords in the Meta field: flexible work arra...
Hello team I have created some custom notifications for a custom HR service. However, when I create a request or case, some additional out-of-the-box (OOTB) notifications are also triggered. I have already defined all the trigger conditions as per m...
