We are currently on the Zurich release, and have enabled the Next Experience AI, and we are seeing that the Global dropdown in the Search bar is no longer available. The only option users are seeing is Search Service Operations Workspace. How can I g...
Under service operation workspace added incident table under announcement but not able to open record on grid view on click. When clicking on block nothing is happening .But the oob outage showing when clicked is opening the record.Please find the be...
I manage workflows that frequently evolve due to business needs. Constant changes sometimes break existing processes. How do you keep workflows flexible without becoming unstable?
In Service Operations Workspace, I have added the Incident table under Announcements, where outages are already shown from EVAM.I can see the incident records in the grid view, but when I click on any incident block, nothing happens. The record does ...
Hello Community,i am trying to create a custom field on the Task_sla table. The goal is to have a field: SLA Status, that updates to values: "has breached" or "Within SLA" depending on the has breached value of a record. Thus if has breached is True...
Hi Community,I’m trying to build a report to calculate the percentage of feedback survey responses for tickets (i.e., number of surveys responded vs number of surveys sent), broken down by Assignment Group.Here’s the challenge I’m facing: The Survey ...
Hi Folks, I have a quick question regarding Unified Experience from Genesys applications in ServiceNow,what are the pre-reqs for this integration. there is mix of CSM and ITSM i see hence need clarity. So basically i want to know if CSM is must have...
Hi , AllI have created the product characteristics, product offerings, product offering categories, product offering catalog. I have published product categories and product catalog but I can't able to publish product offerings which are associated w...
I have a functionality to add the child topic widget to my ESC portal, but the client does not want the connected content of the child topic to display in the “Support resource” section below the parent topic page. How can i remove the connected cont...
Hi All, we are faced with an issue that we are sending out approx 10k emails from Servicenow and hitting the O365 limit of 10k...i was under the impression that we could create multiple mailboxes for different modulesIE . Asset, Reservation, ITSM and...
I am new to service now trying to learn where should I start. And need guidance to prepare for certification
Hello everyone.I'm running into an error while trying to publish a sub flow in in flow designer and I'm unable to proceed. Looking for guidance from anyone who has faced this problem before.
Hi All, I'm seeing this error when I launch my ServiceNow Developer Instance"We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes"I see this at this URL: https://developer.servicenow.com/dev.do...
Send a Business Criticality Assessment/Survey to the IT Application Owner from the table Business Application.Initial send needs to be a bulk send to all Business Application IT Application Owners at the same time which meet the conditions. Condition...
