Comments and worknote field on service operations workspace is not clearing

[Shruti Bhosale]

Comments and worknote field on service operations workspace is not clearing.

When i add any test in comments and work note in SOW. click on save it is adding that comment in ticket but also the text is not getting clear in comments and work note field ServiceNow

[ashleyharve]

ServiceNow comments vs work notes usually trip people up at first. I’ve learned to treat comments as customer-facing updates and work notes as internal chatter for the team. Mixing them causes confusion fast. Clear usage keeps audits clean and avoids awkward moments where internal troubleshooting accidentally ends up visible to the requester. Once everyone sticks to the rule, collaboration feels much smoother.