Content Management Pages Suddenly Showing Different Font and Colors Without Any Version Update

BalaEswariB4530
Tera Contributor

‎05-26-2025 07:49 AM

Hi Community,

We are experiencing a sudden change in the look and feel of our Content Management (CMS) pages in ServiceNow.

Until recently, our CMS pages used to have a clean, black font style with smaller font sizes and a standard layout. However, without making any changes to our theme, CSS, portal configuration, or applying any version upgrades, we are now seeing:

  • Blue-colored font (especially in the side navigation and headers)

  • Larger font sizes

  • Changed spacing and UI styling

📷 I've attached screenshots showing the previous (expected) look vs the current (unexpected) UI styling:

  • [Previous look] – black text with standard font sizes

  • [Current look] – blue text with larger fonts and new styles

To confirm:

  • No changes were made to CMS Themes, CSS Includes, or the Portal record

  • No version upgrade or patching was done recently

  • The issue appears across multiple user systems and browsers

Client ask to revert to older version . please help me.

Thanks in advance for your support!

 

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5 REPLIES 5

James Chun
Kilo Patron

‎05-26-2025 07:43 PM

Hi @BalaEswariB4530,

 

I never used CMS before but looks like some CSS issue to me.

Can you check if the issue is across all instances (production, sub-production).

If so, maybe there is a CSS library or something that is no longer supported by the browser?

 

Cheers

0 Helpfuls

BalaEswariB4530
Tera Contributor
In response to James Chun

‎05-27-2025 02:45 AM

Hi @James Chun  ,

 

We noticed that the changes in the CMS UI (font color, size, and layout) were present in the Dev and CI instances since last month, but the same changes have now appeared in Production this month — even though no changes or updates were moved between the environments.

0 Helpfuls

BalaEswariB4530
Tera Contributor
In response to BalaEswariB4530

‎06-01-2025 10:19 PM

Hi @James Chun 
Can you please suggest me the solution or cause of issue as client is asking to revert to the previous ui but i coundn't find the version to revert back as no changes are made

0 Helpfuls

BalaEswariB4530
Tera Contributor

‎05-27-2025 11:52 PM

Hi Community ,
Can anyone please respond with the solution or cause of issue as client is asking to revert to the previous ui but i coundn't find the version to revert back as no changes are made

 

0 Helpfuls