Creating report for resolved incidents

[Sbuckley10]

Hi,

Not sure if posting in right forum.

Hopefully this makes some sense. 

Trying to figure out how to create a report of resolved tickets by tech without having to filter techs individually in report(techs come and go).  Would like to be able to filter based on techs primary assignment group.  EX;  Bar graph report that would show resolved tickets for all current members of user support, group by tech.  

Thanks

Steve

[Robbie]

Hi @Sbuckley10,

If I understand your query correctly and assuming that the incident assignee (Or tech as you refer to) is driven by the Incident Assignment group, then you could simply this and report on Resolved incidents and grouped by Assignment Group?

Even if a Tech leaves a group or changes groups, the Incident will still be Resolved with the respective Assignment Group at that time - or am I missing something?

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Thanks, Robbie

[Sbuckley10]

Hi,

Tried this. Problem grouping by assignment group, is that techs from other groups can resolve tickets and they appear under group ticket was assigned to. Only way I found was to create report for one group only and add every tech manually into filter. But that requires upkeep as techs come and go.