Documentation for usage of Anchor in knowledge article

[Maitrayee]

Hi, 

Is there any documentation available on the usage of Anchor in Knowledge Article. 

[Community Alums]

Hi @Maitrayee 
You can check out this detailed article: 

• https://www.servicenow.com/community/servicenow-ai-platform-articles/define-hyperlinks-to-anchors-wi... 

It explains what an anchor is and how to use it in knowledge articles.

Hope this helps!

If my response helped, please mark it as the accepted solution so others can benefit as well.

[Maitrayee]

Thank you, have tried it. It does not work. 

[Community Alums]

You can easily achieve this using the Anchor feature in the Knowledge Article editor.
Here’s how I did it step by step:

• In your article, open the text editor and select the place where you want to jump to, for example, a section heading.

• After Selecting the place where you wanna jump to, Click the Anchor icon and add a unique ID (like one, two, three, or any specific name, etc.) In my case I wrote five

• Then go back to any part where you want to jump from, and highlight the text

• and then click the link icon,  In the link URL, type # followed by your anchor ID, like this:
  
• Save the article, now when you click the link, it will jump directly to that section! 

Hope this helps!

If my response helped, please mark it as the accepted solution so others can benefit as well.

[Maitrayee]

Hi, thanks for the steps. I tried this one. However, when we add, unique ID, it gets disappeared while saving the article. Hence, although I see anchor appearing in the hyperlink, it does not jump to destination section.