How to Provide an Excel Template Download in Service Catalog (Same Window)

[Sachin Gavhane]

Hi Everyone,

I need to provide an Excel template for end users to download from a Service Catalog item.

I would like to display a catalog variable labeled “Download the Excel Template”, and when users click it, the file should download in the same window (not open a new tab).

Could you please advise:

• Which type of catalog variable should I use?

• What is the best way to attach and reference the Excel file?

• How can I configure it so the download works smoothly in the same window?

Thank you in advance for your guidance!

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I tried using variable of type URL / Rich text label but could not achieve the above requirement.
Somewhere i ready variable of type Macro -- but i am unable to see variable of type Macro


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Requesting help 

[Ankur Bawiskar]

@Sachin Gavhane 

Couple of approaches

1) Add file to your catalog item, use Rich Text Label variable and add the link to that sys_attachment record

search in sys_attachment and grab that record sysId

In variable click and add link and add that sysId by forming URL

Output:

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[Tanushree Maiti]

Hi @Sachin Gavhane 

You can achieve it two ways.

1)Easiest one - Add excel file to sys_attachment.

Create an Attachment type variable  and configure like given below and link that sys_attachment path

Or

2) Using Macro (Type Custom)

Enable a variable in catalog item to download exce... - ServiceNow Community