How to start journey to become a Business Analyst

vaibhav-pisal · ‎07-27-2025

Hi Team,

I am looking for the study materials (certifications/courses) to gain knowledge and become a Business Analysts.

Could you please guide ?

Nikhil Bajaj9 · ‎07-28-2025

Obsivesly the Journey will start from ServiceNow basics - Welcome to serviceNow course on ServiceNow university, Welcome to ServiceNow Micro Certification, ServiceNow Admin fundamentals course and once you are through with all functional aspects then you can look into the youtube videos from Channel - Learn and Grow from Atul Grover, where he is teaching complete BA Part.

If my answer helped you in anyways, please mark it- solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

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Mark Manders · ‎07-28-2025

Since you are on the ServiceNow Community, I suspect you want to become a Business Analyst from ServiceNow perspective.

You can check out this career journey: https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=9c60d3c...

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

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Nikhil Bajaj9 · ‎07-28-2025

Hi @vaibhav-pisal ,

Obsivesly the Journey will start from ServiceNow basics - Welcome to serviceNow course on ServiceNow university, Welcome to ServiceNow Micro Certification, ServiceNow Admin fundamentals course and once you are through with all functional aspects then you can look into the youtube videos from Channel - Learn and Grow from Atul Grover, where he is teaching complete BA Part.

If my answer helped you in anyways, please mark it- solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

vaibhav-pisal · ‎07-28-2025

Thank you Nikhil for your advise. I found a course named "CIS-Customer Service Management certification". Is it for Business Analyst ?

Nikhil Bajaj9 · ‎07-28-2025

Hi @vaibhav-pisal ,

Nope it is related to CSM . You can check BPC Journey as mentioned by Mark in below post.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

vaibhav-pisal · ‎07-28-2025

Ohk. Thank you!