Message/Comment section not appearing on approval window

[effoya]

I have created a custom catalog item in servicenow, when user receive items for approval, the comment/message box is not found on the page (RITM)

[GlideFather]

@effoya is it always for the same logged in user? ensure that the logged in user is also the caller or requested by...

Because random people are not expected to comment it, only Requestors/Caller and the Agents (in backend), nobody else

[effoya]

Hi @GlideFather  same user, but different forms/catalog

[GlideFather]

@effoya OK, so compare the forms, are both in the same scope etc... obviously the user has write access to one form and not to the other, so it must be somewhere there...

Compare the read and write ACL for both forms, their tables.. 

EDIT: rephrased the last sentence

[effoya]

I have noticed the two forms are in different tables, one is in sc_request (no message box)and the other one is using sc_req_item (has message box).

[GlideFather]

Then check their ACLs and compare it. You can use Access Analyser in backend for these two forms directly