Need guidance for learning

kushal200791 · ‎01-07-2025

Hello Members,

I have started my journey in ServiceNow from last year. I am learning it on my own using using resources like Youtube, ServiceNow Learning and Learning Plans. Can you please help me with different small projects and scenarios that can help to learn and grow in ServiceNow. Any guidance will be helpful.

Regards,

Kushal

JaishreeR · ‎01-07-2025

Hi @kushal200791

Please practice scenarios from the youtube videos. Follow linkedIn posts to get requirements topic-wise and try to solve. Are you aiming for developer role ? if yes , then during the interview you will be tested based on core concepts , so try to be strong in those areas.

Let me know if you have more questions.

If my response was helpful, please mark it as correct so it can be valuable to others.

Thanks

Jaishree R

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Najmuddin Mohd · ‎01-07-2025

Hey Kushal,

You can go ServiceNow Starter stories and download the ITSM stories and work on these. These are the one, which are there in almost every project. Following, you can check CSM and ITOM stories.

If the information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

View solution in original post

Harish Bainsla · ‎01-07-2025

Hi @kushal200791 you can see lots of question ask on community regarding script , catalog item , flow designer etc try to do practice on PDI

check below link for script

https://www.servicenow.com/community/developer-forum/can-someone-give-requirements-or-use-cases-on-c...

https://www.youtube.com/watch?v=2u3yqgyioi4&list=PLzTvAeLiW8AcFIAWDngOg94chCXyPOtlH

if my answer helps you mark helpful and accept solution

View solution in original post

Runjay Patel · ‎01-07-2025

Hi @kushal200791 ,

It's great to hear about your self-learning journey in ServiceNow! Here are some small projects and scenarios to help you practice and grow your skills:

Tasks:

Create a catalog item to log incidents.
Use workflows or flows to route incidents to different assignment groups based on the category or priority.
Create SLAs to measure response and resolution times.
Design a catalog item for a hardware/software request.
Configure approvals based on the requestor's department or cost center.
Add email notifications for each stage of the process.
Create a form for submitting change requests.
Add a business rule to restrict submissions based on incomplete fields.
Design an approval flow for high-priority changes involving multiple approvers.
Create categories for the knowledge base (e.g., IT Support, HR Policies).
Set up an approval workflow for publishing articles.
Restrict access to knowledge articles based on roles.
Configure email notifications for different record updates (e.g., task assignment, resolution).
Use dynamic placeholders to personalize notification content.
Create a push notification for mobile users when high-priority incidents are logged.
Create reports showing incident trends, open requests, and SLA breaches.
Build a custom dashboard for a specific role (e.g., Service Desk Manager).
Use Performance Analytics to track key metrics over time.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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View solution in original post

JaishreeR · ‎01-07-2025

Hi @kushal200791

Please practice scenarios from the youtube videos. Follow linkedIn posts to get requirements topic-wise and try to solve. Are you aiming for developer role ? if yes , then during the interview you will be tested based on core concepts , so try to be strong in those areas.

Let me know if you have more questions.

If my response was helpful, please mark it as correct so it can be valuable to others.

Thanks

Jaishree R

kushal200791 · ‎01-09-2025

Thank you JaishreeR. I am currently using YouTube for learning. I will start following LinkedIn post from now on as well. Yes I am preparing for developer role. I gave an interview this Tuesday and the interviewer was really helpful in guiding me for the future. That is why I am here.

Regards,

Kushal

JaishreeR · ‎01-09-2025

Hi @kushal200791

Glad to hear that. Reach out anytime for any servicenow related help. We all are here to help our community grow.

Thanks

Jaishree R

Najmuddin Mohd · ‎01-07-2025

Hey Kushal,

You can go ServiceNow Starter stories and download the ITSM stories and work on these. These are the one, which are there in almost every project. Following, you can check CSM and ITOM stories.

If the information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.