P1 - Dialog/Warning When Setting a P1 Incident

[Swebb]

Hi There,

Is there a way to display dialog/warnings when an incident is set to a P1 before it is created?

We have had cases that P1's are set without awareness of what that means and there is no way to remove the P1 status once it is set.

How do other organizations handle false P1's? 

[Sumanth16 · Accepted solution]

Hi @Swebb ,

 if (isLoading || newValue === '') {
      return;
   }
    if(newValue=="1") 
{
var res= confirm('Priority will be changed to P1. Are you sure to proceed with this action?');
  if(res== true){
     return true;
    }
    else{
g_form.setValue('priority',oldValue);
        }
     }
}

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Thanks & Regards,

Sumanth Meda