Report sharing

My report is set to share with Everyone>ITIL role and it was working great. However it has stopped being visible and users receive the following message "Report visible only to a specific user or group" unless I share it with a specific group or user...

Theme builder: apply theme to a single user

Hi, I created a theme with the theme builder app and would like to apply it to a single user. Can I achieve this via user preferences? I know I can set a theme variant in user preferences, but not sure how to do this for a theme. Reason for this: I w...

why are only some variables in cart visible and editable

TeamViewer Integration differences

Hello all,  Can anyone describe what the difference is between the ServiceNow App Store items:TeamViewer Enterprise IntegrationTeamViewer Remote Support Integration  We are looking at this product and I would like to install it into our DEV environme...

Order guide is showing Empty on sc_request table even if the request is raised from an order guide.

Hello, Order guide is showing Empty on sc_request table even if the request is raised from an order guide. Please help me to understand the behaviour of this or what can be done to resolve it. Thanks in advance.

Creating report as per the desired outcome

Hi everyone,I had a specific case related problem. As you can see in the attached picture, I have created a report to show the no. of tickets related to my team. It's a team of 5 people. After I applied all the filters in report to get thew data I wa...

Script to write worknotes as a certain author

I currently have a script within a workflow that writes worknotes to the RITM seen below. I want the author of the worknotes to be "system", and not the last user to update the workflow causing the notes to be written (ex: Jan closes the task before ...

Overall Health in the Project Status Report

Has anyone ever tried adding a additional color option to the Overall Health in the Project Status Report?  We are considering adding one to represent a project On Hold.   Per guidance from this community we added a check box and review date in the m...

CMDB Fundamentals

Can anyone, kindly, please let me know if a Manual is provided for either of the On-Demand or the Instructor-Led course training for Configuration Management Database (CMDB) Fundamentals?