generate a report in service now track the time spent in each assignment group even if the assignment group changes multiple times duration should be sum of common assignment groups like if incident stays assignment group A for sometime and moved to ...
Which user preferences control the display of a breakdown widget on a dashboard. When this particular user open the oob Incident Premium dashboard the breakdown widget is not displaying the widget correctly. Below are screenshots of the correct and...
How to validate Email body using ATF?
I was Investigating on a scenario- There is an UI action on form view of a record, when user clicks on the UI Button, a workflow will be triggered (Workflow Editor). And an approval record will be created and this record is shown under the form relat...
I am trying to debug the transaction which is taking some time around 5 minutes approximately to complete. It is functioning as expected, but only doubt is why it is taking some time to complete?Functionality I am performing is : Click on UI Action(D...
When I send a large Base64 string to the ServiceNow ECC queue, the variable only stores a portion of it.Can you guys help me with this?
I am trying to implement Vonage voice API through the usage of Vonage Spoke developed by ServiceNow. My current problem is that there is no publicly available official documentation on how to use each action available in FlowDesigner for this spoke. ...
I have installed the payment operation plugin, but the workflow has not been generated yet. Why?
Hi everyone, my first ever post! I am trying to add a catalog item variable to an email notification using the sysapproval_group table. I have managed to get the RITM number added using the Parent fields options but I'm really struggling to locate ...
How can we implement operations such as payment operation, card operation, loan operation etc in financial service operation in banking and wealth? Is there any documentation available?
In my UIB landing page, I have a bar graph and a list view under it. The graph is responsive in that it changes the list view upon clicking one of the bars in the graphic. I have been asked to add a scrolling mechanism that takes the user to the li...
Hi there,I'm encountering an issue while trying to edit a catalog item using the Catalog Builder. My goal is to change the layout of some variables. I have successfully made similar changes in the past, in this catalog item, using the catalog builder...
Resolved time on incident is populating with future times it should not be. Resolved time should be current date and time now.Out-of-box Business Rule "mark_resolved" is setting the resolved time of the incident.This Issue is happening intermittently...
Hello, Today when I try to access my PDI it shows an error: Service Interruption: This instance is unavailableAnd on the developer page, it shows my instance is offlineI'm grateful that anyone can help me with thisMy PDI: https://dev212511.service-no...
