unable to edit published knowledge article

mounikadond
Tera Contributor

3 weeks ago

User who is also contributer of knowledge article has same access and roles in Production and Development. but he is able to edit published knowledge article in development and unable to edit published knowledge articles in production.  


checked acls, brs, ui policies and user criteria but do not understand why he is able to edit published articles in development

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @mounikadond 

 

1. Refer KB0863489 Knowledge Article author is unable to edit their published articles 

Resolution

In order to resolve the issue, you can either add the user into the selected ownership group, remove the ownership group from the Knowledge Article, or change the ownership group to one which user already belongs.

 

2)Refer KB: KB0820650 Users cannot check out a published article | Troubleshooting 

Resolution

  1. Navigate to the script include KBVersioning - https://<instance_name>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=1f4b1fe4db122200a042f278f0b8f5a7
  2. Override the function "canCheckout" which is defined in the KBVersioningSNC
    • ie, Remove the above mentioned if conditions.

3. Check this post: https://www.servicenow.com/community/developer-forum/knowledge-article-edits/m-p/3411493

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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