URL link in a Knowledge article

[PatriceL]

I have a list (preconfigure report) that I want to use as a link in a Knowledge Article.

Here is the link :

- https://investpsp.service-now.com/nav_to.do?uri=%2Fincident_list.do%3Fsysparm_clear_stack%3Dtrue%26s...

I am able to enter the whole link in the URL edit box and save it but ... When I edit the field again, nothing has been saved. The result is that I am not able to save that link in my Knowledge article.

Does anyone have any ideas on what is the problem?

[Tanushree Maiti]

Hi @PatriceL 

If you are editing a published Knowledge article and the versioning feature is turned on, you cannot save changes directly to it.

Click Checkout on the published article form to create a working copy, make your changes, and then click Publish.

Refer: Knowledge Management FAQ

Edit a knowledge article