Visual Indicator of customer updates in List Views specially Service Operations Workspace
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09-05-2024 05:19 AM
Hello,
I'm looking for a way to implement visual indicators within Service Operations Workspace for all lists views (INC, RITM, REQ) of when a customer has updated the ticket.
I have been able to get it to work on the "All->Incidents" list using a System UI - Style Field on the Incident Table:
But not on the Service Operations Workspace (Incidents below):
Does anyone know how to add a visual indicator to all list views including Service Operation Workspace for when a customer updates a ticket?
Thank you,
Jason
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04-17-2025 09:43 AM
I have the same issue, did you ever find a resolution? Thanks
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05-23-2025 09:08 AM
Yes, I have the same query regarding the above configuration on SOW. I have tried something, but it didn't work.
Can anybody please confirm if it's possible to implement visual indicators within Service Operations Workspace for all lists views (INC/SCTASK) of when a customer has updated the ticket.
Appreciate your help!