CSA practice questions

[Community Alums]

I have few doubts on these questions :
Agreement between departments to meet service level requirements is? 

1. None 
2. SLA 
3. OLA 
4. UC 

answer: b or c

Which one on the homepage has access to knowledge base?

Options are :

1. Report
2. News
3. Catalog Item
4. All the above

answer: b

Which of the following belongs to Service Catalog? (Select all that Apply) 

1. Catalog Items 
2. Record Producers 
3. Variables 
4. Change tasks

answer: a,b,c or b

What are the ways you can bring users into your ServiceNow instance? 

1. SSO 
2. LDAP 
3. Manual Import 
4. All of the above

answer: d or a,b

What is not related to Workflow? 

1. Transitions 
2. Versions 
3. Activities 
4. Categories

answer: c or d

In an SLA definition, which one of the following is a condition that will trigger an SLA? 

1. Begin  Condition,  Stop  Condition,  and  Pause  Condition 
2. Start  Condition,  Stop  Condition and  Reset  Condition 
3. Start Condition, End Condition and Pause Condition 
4. Start Condition, Stop Condition and Pause Condition

answer: d or b

How are users related to roles or groups? 

1. 1 to many relationships 
2. Many to 1 relationship 
3. 1 to 1 relationship 
4. Many to many relationship 

answer: a or d

What are the steps in SLA? 

1. Start, Pause, Stop 
2. Start, Hold, Stop 
3. Start, Pause, Stop, End 
4. Start, Hold, Stop, End

answer: a or c

If servicenow release any latest feature or functionalities and you want to try that feature to

verify that feature will help for your company's works or not. What would you do to get

experience? 

1. activate plugin in my prod instance 
2. activate plugin in my personal developer instance 
3. read the Application Management release notes

answer: b or c

In a datapill how will u use dotwalking ? 

1. Cntrl C and Cntrl V 
2. Shift F4 and Shift F5 
3. Pluse and minus 
4. Arrow 
5. <,> 

answer: d or c

What are the option available in related list?(choose 3) 

1. Add 
2. Edit 
3. Publish 
4. Manage 
5. New 
6. Batch

answer: ?

Which is the most efficient way to move large amount of data between instances in ServiceNow? 

1. Importing XML 
2. importing data packages. 
3. Update set 
4. Importing as zip

answer: a or c

What Unload homepage option do? 

1. Add homepage 
2. Delete homepage 
3. Retire homepage 
4. Update homepage 

answer: a?

[Community Alums · Accepted solution]

What are the ways you can bring users into your ServiceNow instance? 

1.  
2. LDAP 
3. Manual Import 
4.  

answer: d or a,b

Is it not all the above option

In a datapill how will u use dotwalking ? 

1. Cntrl C and Cntrl V 
2. Shift F4 and Shift F5 
3. Pluse and minus 
4. Arrow 
5. <,> 
   what is the answer for this
   
   

   What Unload homepage option do? 

   1.  
   2. Retire homepage 
   3.  

   answer: a?
   where can i explore this option
   

   Which is the most efficient way to move large amount of data between instances in ServiceNow? 

   1. Importing XML 
   2.  

   answer: a or c
   is it importing xml or update sets.

[Dr Atul G- LNG · Accepted solution]

What are the ways you can bring users into your ServiceNow instance? 

1.  
2. LDAP 
3. Manual Import

these 2 ways we can bring user.

answer: d or a,b

Is it not all the above option

In a datapill how will u use dotwalking ? 

1.  
2. Shift F4 and Shift F5 
3.  
   what is the answer for this
   
   

   What Unload homepage option do? 

   1.  
   2. Retire homepage 
   3.  

   answer: a? --> I am not sure.

4. 
   where can i explore this option
   

   Which is the most efficient way to move large amount of data between instances in ServiceNow? 

   1. Importing XML 
   2.  

   answer: a or c
   is it importing xml --> Data did not capture in update set.

[Dr Atul G- LNG]

Hi @Community Alums 

Agreement between departments to meet service level requirements is? 

1.  
2. OLA 
3.  

Which one on the homepage has access to knowledge base?

Options are :

1. Report
2. News
3.  

answer: b

Which of the following belongs to Service Catalog? (Select all that Apply) 

1. Catalog Items 
2. Record Producers 
3. Variables 
4.  

answer: 

What are the ways you can bring users into your ServiceNow instance? 

1.  
2. LDAP 
3. Manual Import 
4.  

answer: d or a,b

What is not related to Workflow? 

1. Transitions 
2. Versions 
3. Activities 
4.  

answer: c or d

In an SLA definition, which one of the following is a condition that will trigger an SLA? 

1.  
2. Start Condition, Stop Condition and Pause Condition

answer: d or b

How are users related to roles or groups? 

1.  
2. Many to many relationship 

answer: a or d

What are the steps in SLA? 

1. Start, Pause, Stop 
2.  

answer: a or c

If servicenow release any latest feature or functionalities and you want to try that feature to

verify that feature will help for your company's works or not. What would you do to get

experience? 

1.  
2. read the Application Management release notes

answer: b or c

In a datapill how will u use dotwalking ? 

1. Cntrl C and Cntrl V 
2. Shift F4 and Shift F5 
3. Pluse and minus 
4. Arrow 
5. <,> 

answer: d or c

What are the option available in related list?(choose 3) 

1. Add 
2. Edit 
3.  
4. New 
5.  

answer: ?

Which is the most efficient way to move large amount of data between instances in ServiceNow? 

1. Importing XML 
2.  

answer: a or c

What Unload homepage option do? 

1.  
2. Retire homepage 
3.  

answer: a?

[Community Alums · Accepted solution]

What are the ways you can bring users into your ServiceNow instance? 

1.  
2. LDAP 
3. Manual Import 
4.  

answer: d or a,b

Is it not all the above option

In a datapill how will u use dotwalking ? 

1. Cntrl C and Cntrl V 
2. Shift F4 and Shift F5 
3. Pluse and minus 
4. Arrow 
5. <,> 
   what is the answer for this
   
   

   What Unload homepage option do? 

   1.  
   2. Retire homepage 
   3.  

   answer: a?
   where can i explore this option
   

   Which is the most efficient way to move large amount of data between instances in ServiceNow? 

   1. Importing XML 
   2.  

   answer: a or c
   is it importing xml or update sets.

[Dr Atul G- LNG · Accepted solution]

What are the ways you can bring users into your ServiceNow instance? 

1.  
2. LDAP 
3. Manual Import

these 2 ways we can bring user.

answer: d or a,b

Is it not all the above option

In a datapill how will u use dotwalking ? 

1.  
2. Shift F4 and Shift F5 
3.  
   what is the answer for this
   
   

   What Unload homepage option do? 

   1.  
   2. Retire homepage 
   3.  

   answer: a? --> I am not sure.

4. 
   where can i explore this option
   

   Which is the most efficient way to move large amount of data between instances in ServiceNow? 

   1. Importing XML 
   2.  

   answer: a or c
   is it importing xml --> Data did not capture in update set.

[Dr Atul G- LNG · Accepted solution]

@Community Alums 

You can accept this answer as well, as many questions has been answered here as well.