How to add a button to a form within a list in a workspace?

[matthew_hughes]

In the below form in my workspace , I'm wanting to add a new button that will take the user to a particular catalogue item on our service portal if one of the fields on the form has a certain value:

I don't have much experience with workspaces or UI Builder and I was just wondering if anyone has done something similar before.

[GlideFather]

Hi @matthew_hughes,

go to sys_declarative_action_assignment table and create a new button, label it, select order and then give it the behaviour, something similar to Ankur's suggestion:

https://www.servicenow.com/community/developer-forum/need-help-on-ui-action-to-redirect-to-portal/m-...

But what's the use case? Portal is for end users (less technical) and Workspace for admins and agents, why would agent need to go to Portal from Workspace??? They can find most of the information in the Workspace..

[Its_Azar]

Hi there @matthew_hughes 

I have been there once, so if you want buttons there are a few options for you, you can use declarative action, buttons or simply, you can still use UI action ( in ui action scroll down to the end and you can see the workspace section just enable it and works like a charm). so if its just a button to redirect to a portal Ui, i suggest to use a workspace ui action, very simple.

[matthew_hughes]

Hi @Its_Azar In my UI Action, what code would I need to put in to get the button to work. At the moment, the following doesn't work:

[GlideFather]

Hi @matthew_hughes,

and if you try to adjust the OOTB code with action.setRedirectURL()?

//OOTB code for "Submit demand" UI Action

current.state = '2';
current.submitted_date = gs.now();
current.submitter = gs.getUserID();
current.update();

action.setRedirectURL(current);