Hello,
I am facing some issues changing the filters from Overview in the Service Operations Workspace. I managed to change the tables by modifying the script "SowIncidentLandingPageUtils," but I am having trouble with the cards.
I changed the filters in "SowIncidentLandingPageUtils" in the "sys_ux_client_script_include" table.
However, now I am facing the problem that the cards are not working, although the list works.
So far, I have not changed anything in UI Builder, only the back end.
Can someone help me get the cards working?
Thank you.
The EVAM definition for an incident is simply the sys_id of the out-of-the-box "ServiceDesk incident" EVAM definition. You can access EVAM definitions through the application navigator or by querying the sys_ux_composite_data.list table to view all available EVAM cards for different modules.
To proceed, please confirm if you're using the standard "ServiceDesk incident" EVAM card or a custom one. If you've created a custom EVAM card, you'll need to replace the sys_id in the provided code with the sys_id of your custom card.
if you see this code, which I sent, in line #146, you see EVAM definition defined statically, change or edit as per your sysid -
