We created a catalog item in ServiceNow for the Service Portal.
When I submit the form, it creates a Request [sc_request] > Requested Item [sc_req_item]
On the back-end, we want a workflow (or flow) to set the catalog task and assign it to a specific department.
We get the official ServiceNow message that workflows are being phased out in favor of a flow.
So I started a new flow, and I am in the Trigger.
I assume that the table would be a Requested Item [sc_req_item], because that's where the catalog tasks (SCTASK) would be located, not in the Request [sc_request] level. Correct? Am I setting this up right? How come Request Item isn't showing up (see screenshot. Is there any official documentation on how to set up a flow for a catalog item? We are in Xanadu.
Hello @dmullinax
When you are designing a flow for a catalog item the trigger will be as below:
You can check this video which will help you how to design flow for catalog items - https://youtu.be/_bKGYYjoz8s?si=ktShNXCoa-9D9SSn
If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.
I believe your trigger should be application > Service Catalog.
Hello @dmullinax
When you are designing a flow for a catalog item the trigger will be as below:
You can check this video which will help you how to design flow for catalog items - https://youtu.be/_bKGYYjoz8s?si=ktShNXCoa-9D9SSn
If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.
