Feedback Opportunity -- Agent Workspace - Email Improvements!

[Jessica Shaw]

Are you a CSM Agent? Do you resolve external customer cases or requests or work closely with Agents? Would you like to help influence future experiences? If you said yes to any of these questions, we'd love to speak with you!

Our team is currently iterating on improvements for Agent Workspace specifically for emails. Feedback shared will go directly to our Product teams and influence future experiences.

Here's how to sign up:  

• Please select a date and time convenient for you to chat via Calendly.

Questions? Reach out to Research Program Manager, Jessica Shaw.

[Varshith Kuraga]

@Jessica Shaw  are you still accepting feedback? If yes, I will work with our agents.

[Jessica Shaw]

@Varshith Kuraga - thank you for your comment. We do have an in-person research onsite opportunity for agents. I will ping you individually for more info. For this specific opportunity you responded about, we are not currently looking for feedback.