A way to add exceptions for glide.pop3.ignore_senders?

Robert_Cartwrig · ‎06-29-2017

We have an issue whereby some emails are being rejected because the property glide.pop3.ignore_senders includes "postmaster." In most cases, this does exactly what we need it to do - however, we receive some valid tickets from Salesforce with the following in the header: "postmaster@salesforce.com." We need these to pass and the others to fail.

It seems the property runs before the Email Inbound Actions, so adding script wouldn't help (I don't think).

Any suggestions about how to allow "postmaster@salesforce.com" but disallow all other inbound emails from "postmaster?"

Thank you,

Robert

Mwatkins · ‎06-29-2017

You can use email filters - they allow complex conditions like, includes "postmaster" but is not "postmaster@salesforce.com". That way you won't have to re-write the same filter condition in every inbound Email Action.

Create an email filter

View solution in original post

dedeepyatirugu · ‎07-16-2017

Hi Robert,

Does the solution of "Email Filters" solved your issue? Please let me know if you face any problems while implementing it. I have the same requirement.

Thanks In advance.

Regards,

Dedeepya

Robert_Cartwrig · ‎07-17-2017

Hi Dedeepya,

Yes. This works and is actually what I was looking for. It just looked like the filters were either in Email Properties or the property itself - but didn't know there was another module under System Mailboxes.

Regards,

Robert

kevclark · ‎11-21-2018

Hi Robert - out of curiosity, what did your filter end up looking like?