A way to add exceptions for glide.pop3.ignore_senders?

[Robert_Cartwrig]

We have an issue whereby some emails are being rejected because the property glide.pop3.ignore_senders includes "postmaster."   In most cases, this does exactly what we need it to do - however, we receive some valid tickets from Salesforce with the following in the header: "postmaster@salesforce.com."   We need these to pass and the others to fail.

It seems the property runs before the Email Inbound Actions, so adding script wouldn't help (I don't think).  

Any suggestions about how to allow "postmaster@salesforce.com" but disallow all other inbound emails from "postmaster?"

Thank you,

Robert

[Michael Fry1]

I would remove Postmaster from ignore sender, then in your inbound action(s), add something If email from postmaster@salesforce.com, continue processing, else if email contains postmaster, ignore the email.

if (email.from.toLowerCase() == 'postmaster@salesforce.com'){

continue with script

else if (email.from.toLowerCase().indexOf('postmaster'){

ignore, end processing

should get your started.

[Robert_Cartwrig]

Makes sense. That's where our heads are too. We'll give it a shot today and post results.

[Mwatkins · Accepted solution]

You can use email filters - they allow complex conditions like, includes "postmaster" but is not "postmaster@salesforce.com". That way you won't have to re-write the same filter condition in every inbound Email Action.

Create an email filter

[Robert_Cartwrig]

Hi Matthew,

I tried this one first as it gives me more control over the filter without scripting - which is what I was looking for.   The page you referenced allows that and it works.   I had been trying to do this by editing the property directly and didn't realize there was a record that allowed conditional filtering of these properties without scripting.

Thank you!

Regards,

Robert