Ability to reassign cases to another person in a same group.

Insider
Giga Guru

Once a request is assigned to one member of an assignment group, there is a requirement for another member of the same  group to be able to reassign that ticket to themselves. The current state is that once the ticket is assigned to Person A, Person B cannot reassign that ticket either to themselves or another person in the group. 

1 ACCEPTED SOLUTION

Insider
Giga Guru

Solution on ACL:

 gs.getUser().isMemberOf(current.assignment_group.toString())
    answer = true;

View solution in original post

6 REPLIES 6

I already have an ACL with script


answer = new LegalOperationsSecurity().hasRoleExactly(LegalOpsConstants.REQUEST_MANAGER,gs.getUserID());

 

So, i want to add 

 If (gs.getUserID() == current.assigned_to.sys_id)

into this script.

Can you help me on this

Insider
Giga Guru

Solution on ACL:

 gs.getUser().isMemberOf(current.assignment_group.toString())
    answer = true;