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Accept and reject solution not working on csm portal

lucky6
Tera Contributor

‎11-21-2023 02:51 AM

Hi Everyone,

Accept solution and reject solution are not working properly in csm portal..when I click on those buttons I am getting an error as "Error in changing the status".

I have checked the state dictionary as well and the read only is false.

Is there any changes required for this in widget or dictionary?

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2 REPLIES 2

Clara Lemos
Mega Sage

‎11-21-2023 07:34 AM

Hi @lucky6 ,

 

I faced this issue when the 'state' field was read-only on the dictionary level, instead I set the read-only for the field via UI Policy and the issue was solved.

 

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

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lucky6
Tera Contributor
In response to Clara Lemos

‎11-22-2023 05:33 AM

Hi @Clara Lemos 

Field is not read only on dictionary level ..still I am unable to accept/reject the solution.

Any other configurations required for this?

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