Attachment
How to add attachment to the case form when customer send one attachment through email.
Forum Posts
Trigger condition on csm_consumer table not working
Hi SN Community, I have an issue regarding trigger conditions not creating assessment instances. I have a requirement to trigger a survey whenever a consumer is created when they send an initial email to our instance mailbox. I am aware that the User...
Agent Assist set up to show 'Similar Cases' options for Agents.
Hi, We have currently set up agent assist using table configurations.We have set it up so that agent assist only shows recommended knowledge articles, as per the below screenshot.However, we would also like to show the option ‘Similar Cases’ so agent...
need help on widget customization
Hi everyone, We need to develop a 'My Account Team' page within the CSM Portal, allowing customers to access their account information and contacts. I've developed a custom widget for this task, but it's not performing as intended.Please provide guid...
Attachment related
when customer send notification he attached one file to case customer received case open notification . customer reply that notification add another file and send mail to customer how to that attachment is added to that case
How to upload data into comments of content type blogs into domain seperated instance
Hi all ,We have a requirement to import the community data as Blogs and its comment from excel into service now.I have tried implementing the blogs part into snow seperately and comments part seperately.The blogs part have been imported successfully ...
How to use Next Experience Components- Icon Gallery in HTML widget
I have to use the evelope-outline icon from the Icon Gallery inside a HTML widget of a portal page.HOW to do so? please help
Not able to see CSM outages in the CSM outages widget on CSM Portal
Hello Folks, I have added CSM Outages widget on CSM Portal but when i create an outage for a case, I am not able to see that outage under csm outages widget in csm portal. Can someone please help??Below is the Outage which i have created,Below is th...
Resolved! Why in OOTB the Demand task is active even after the demand linked to it is closed?
Why in OOTB the Demand task is active even after the demand linked to it is closed?Any specific reason. Can someone help me on this?Any help is appreciated. Thanks and Regards,Vasudev S V
KCS Consortium Recommendations
Does KCS Consortium recommend giving knowledge article editing rights to its ownership group members
Resolved! How to filter the details based on the account
@Ankur Bawiskar We have account and service fields on the case form and In account we have custom field called Service list field with some values and we are looking for the way to show services on the case form based on the account.u_services.Pleas...
Resolved! Autopopulate value for list type filed if there is only one choice available
Hi all, How to auto populate or auto select value in list type field when there is only one choice/ record available for selection? Thank You!RK.
CSM self-register process in csm environment and on the instance is SSO activated
Hi everyone,how you handle the ServiceNow self-register process in csm environment and on the instance is SSO activated. You don't want to create every consumer in your AD -> Overhead for the Admins and some consumer just want to report a issue once....
Resolved! How to stop recursive business rule
Hi I have an ask to create a parent Case as soon as a case has been created and make the relationship by updating parent filed. For that I created the following BR Async / Insert var parentCase = new GliderRecord ('case');parentCase.initialize();var ...
CSM Demo Data - Data Model
I am interested in working through some CSM use cases in my developer instance and I need some guidance on the installed demo data. Does anyone know which users to impersonate to perform these activities and actually see fully related data?Log into ...
