when customer send email to ServiceNow in that email service id is there that service id is set in case form service id field .Service id is reference of install base item table . how to achieve using inbound Action in ServiceNow
There is two users with same roles one is working fine but second one user When I login a user he redirect to SOW page instead of now/nav/home page. Any Idea why this is happening.
Hi, please can someone help. I am trying to trigger a power automate using a business rule when a catalog item is submitted but I can't pass through the catalog variable from the form as part of the REST body. The body is blank as per the screenshot....
Hi Team, How to add Approve/Reject buttons on the change form. The buttons should be visible only when the approver logins into ServiceNow. Regards,Manasa.
Do CSM mobile app require some basic configuration after installation in order to see cases? Logged as an admin or user with csm agent or manager role I can not see cases... I have 0s only... same is on client instance and on my PDI. My PDI is fresh...
With budgets not allowing for subscription growth, and a very open door policy on granting teams licensed roles (CSM professional fulfillers), we find ourselves needing to identfiy who to trim in terms of license usage. The easy level of "haven't log...
Hello, I am using POST method API provided by third party application. unfortunately the response size is too large more then 33MB. I was not able to get the response so i thought to save response as attachment. but the response content type is appl...
My code wont work or i missing something? please need help. Contact is reference field function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var selectedAccount = g_form.getV...
We have implemented the CSM portal but the contacts are unable to access any link and redirected to 404 page despite having the required roles.
The Table: Country [core_country] are we able to add a column ‘Blocked Country’ as a true/false field to identify what countries are blocked. If the blocked country status changes, we won’t need to update the form. The workflow will be off of Blocked...
As we can see on the screenshot, User experience check box is marked as true but from usability ,visibility perspective it is feebly visible. Can this improved to increase the enhance the visibility
Worknotes and comments are not being updated in case activity via import sets..but I can see the data in list view.Is there any additional configuration required for this to populate on case activity form?Thanks in advance!!!
Record producer is visible two times on popular items on ServiceNow csm portal.please help/suggest.
When customer reply through email that time customer attached one attachment to mail that attachment is not added to the record. Let me how achieve
I have created a simple list widget for the watch list. If a user is added to a watchlist they'll be able to view the incident from the service portal. The only issue is non-itil users cannot add to the conversation or leave a message. Has anyone run...
