Hello everyone,How do we configure the heading style options in the body of a knowledge base article? For Example 1: If I select the heading style 'Heading 1,' I want the font to be automatically set to "Times New Roman" and the font size to be set t...
Hi All, We have a requirement to deduct the hours worked on a case which is entered on a case but linked to the task_time_worked tabled to be deducted from the entitlements, every time and agents enters a time on a case. We know where is a standard B...
We are improving the frequency and quality of using KM in support analyst's workflow. Also, want to incorporate it into Coaching program. Do ServiceNow have KCS PAR plug in? If yes, has anybody used it and would like to share the experience?
Hi all In playbook activity I want to create a new button with same functionality as "Request Info" Button in customer service. I have a comments section in activity and a Request Info button If I Fill the comments & click on the Request info button ...
Hi all, I have a question about UI builder. We want to create a landing page for managers to see their agents workload as a homepage. I cloned the "CSM Landing Page (enabled for UI Builder)". However, I am getting this error message in the UI builder...
How do you restrict access / grant CSM Configurable Workspace access for a specific set of users?
I am coming from ITSM background, where I always thought "customer" flag on cmn_company indicate owning/operating/sister companies.Now that I am learning CSM, I realize same flag is used to represent external customer company. What am I missing? how ...
Hi, I have successfully set up the connection for Microsoft Sharepoint Online, by installing the Sharepoint online Plugin. After Completing this, I am trying to create a new Site from Servicenow by using OOB Action "Create Site". But Everytime I am g...
Hi, Can you help me how to show the Variables (Form Fields) of a Record Producer Ticket on your Catalog Tasks? I'm using Flow Designer. Thanks
Hi all, I have searched high and low and cannot find what I am looking for. Posting here to see if anyone can assist. We have two teams utilizing CSM, we have data partitions in place so they cannot see each other's tickets, groups, services, etc. ...
Hi, Is it possible to add a breakdown to a Performance Analytics widget with Type = Time Series? I am trying to create a report that shows three line graphs pertaining to the average, minimum and maximum resolution time of records per day. I already ...
Hello, Can anyone guide me how can I attach my certification in partner portal Thankyou!
Hi all I'm trying to play with user profile datetime format, but I'm wondering why is there only few formats in the profile's window, as shown in attached picture... Could anyone help me ? Where could I configure anything for having more date time f...
Hello, I'm trying to restrict access for some users to share reports. They should still create reports for their needs but want to disable the Sharing icon for them so that no reports can be shared.These users have only report_user role assigned to t...
Hi All, I have built a portal form using record producer to collect requests from internal customers. One of the issues we have is that the Portal doesn't display a progress bar when users upload files. You don't really know if the browser picked up ...