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‎07-08-2025 10:06 AM
Hi we have recently upgraded our Instance to Xanadu and while working on the Risk Assessment Form (sn_risk_advanced_risk_assessment_instance) we have observed while completing the assessment the worknotes and additional comments field are both visible to all users as they all have GRC related roles. Hence both additional comments and worknotes are visible to users. The Approver is not able to add worknotes but can add additional comments but the assessor is able to add work notes and additional comments both so wanted to know what is the use of the Worknotes field if its content is visible to all users anyways. How can we segregate the functionality of the two fields for this form?
Here are 2 screenshots for your reference
Assessor
Approver
Solved! Go to Solution.
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‎07-14-2025 07:49 PM
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‎07-15-2025 01:10 AM
Glad to know.
I believe I also mentioned the same to check the field level READ ACL
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-08-2025 10:17 PM
Please check the ACL for worknotes field
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‎07-09-2025 06:10 AM
@Di Zhang let me check
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‎07-14-2025 04:47 AM
Hi @Di Zhang I checked but there are no ACL's related to worknotes field for the Risk Assessment table.
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‎07-14-2025 07:49 PM
I checked my PDI there is ACL related to work_note field.