Add New button from reference field in Agent Workspace?

[Bruno Fernandes]

Hi, in the standard platform interface, when you click on a reference field, you get the New button so if you don't find the record you can create one on the spot.

 

However, in Agent Workspace the New button does not appear. Is it possible to add it to the Workspace UI, I don't see an option for it.

Thanks

[sachin_namjoshi]

In agent workspace, you need to configure UI action on incident table to create reference table records like CI.You need to use server script of UI action to create asset records in cmdb_ci tables for your use case.

But, UI actions for agent workspace can be only form action or menu item.

Check below

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workspace/task/config...

Regards,

Sachin

[Bruno Fernandes]

So it's not currently supported?

[suuriya]

Hi @Bruno Fernandes ,

I have a similar requirement, did you find the solution?

If so please do let me know

Thanks in advance 😃