Good Morning
We are a MSP company and have a special request from one of our clients.
We use the Customer service portal so our clients can view their open and active cases, but they are limited to only having the ability to 'close case' from their list.
This client as requested, if it is possible to have an 'assign to' button, where they can assign their cases to a department within their company. We use the department related list for this client in particular so have that functionality setup.
Can anyone let me know if there is a a way to add a 'assign to' action button, similar to the 'close case' action already available and if so, how would that work to only search the company's departments for assignment groups.
thanks
Lee
