Adding Recommended actions option to the side panel in workspace
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04-28-2025 12:17 AM
I want to add Recommended Actions option in the contextual side panel of the Workspace. Can anyone help how to achieve this.
Thanks in Advance
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04-28-2025 12:44 AM
you will have to build that out.
Refer these links
Recommended Actions in the Side Panel of Workspace
Configuring Recommended Actions
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-20-2025 07:28 AM
The issue is solved, ServiceNow has added the Recommended Action in the latest version of CSM configurable workspace so i have used it.
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3 weeks ago
Old article, but posting this for anyone landing here and searches an answer for any other workspace than SOW/CSM - Please review this article:
Adding the "Recommended Actions" panel within a (custom) workspace
