Assignment Group access to work notes and additional comments

Insider · ‎07-29-2022

The assigned group working on the cases must have access to work notes and additional comments on the case.

Harish KM · ‎08-04-2022

HI Shafi ensure there is only one write ACL on the table for worknotes.

script:

if(gs.getUser().isMemberOf(current.assignment_group.sys_id))
answer = true;

Refer attached screenshot for example

1. members of group can edit and see worknotes

2. ITIL user Non member of group cannot see worknotes

Regards
Harish

View solution in original post

Harish KM · ‎08-03-2022

okay add this as well

if(legalOperationsSecurity.checkUserHasRequestWriteAccess() || gs.getUser().isMemberOf(current.assignment_group) || current.assigned_to == gs.getUserID()){

Regards
Harish

Insider · ‎08-03-2022

Unfortunately, it didn't work Harish.

The worknotes tab is still not visible when assigned to some other person from same group.

Harish KM · ‎08-03-2022

Are you sure they have roles mentioned in ACL? Share the full screenshot of ACL

Regards
Harish

Harish KM · ‎08-03-2022

Refer these links as well

https://community.servicenow.com/community?id=community_question&sys_id=1f2ea82adb652090d5c4d9d9689619b9

https://community.servicenow.com/community?id=community_question&sys_id=77f48375db4367002e8c2183ca9619e4

Regards
Harish

Insider · ‎08-03-2022

sending Screen shot