Change User Class from Contact to User
I need to change the user class from contact to user, except it looks like the platform is blocking me on every front.
Forum Posts
CSM/FSM Configurable Workspace - Show E-Mail Details CC by default
Hello everyone,is it possible to display the email preview in the CSM/FSM Configurable Workspace with expanded details by default?We would like the CC field (if filled) to be displayed by default without having to click on ‘show details’.
Unable to create new customer accounts
I have loaded my PDI with several modules, and have lost the ability to create new customer accounts. I have CSM/FSM. Any hints?
CSM/FSM Workspace SLA Category not showing to agent but admin can see
Hello community,As admin i am able see the SLA category in CSM/FSM work space. CSM Agent not able see the SLA category in Workspace. I saw this one on PDI instance also. How to make it SAL category visible to agents in CSM/FSM workspace.
HRSD- Errors: Location hierarchy,No new HR Groups,New user creation,New Case creation-Demo instance
Hi All,I am trying to create new scenarios on my company's demo instance [after installing plugins] but facing the below errors with regard to HRSD. Can anyone guide me please.Thanks 1. In New HR Profile, Location hierarchy data is not reflecting aga...
How can I automate cross-department workflows in ServiceNow to improve operational efficiency?
Workflow Design with Flow Designer: ServiceNow’s Flow Designer allows you to create reusable workflows with a drag-and-drop interface. You can design workflows that connect multiple departments (e.g., IT, HR, Finance) without needing heavy coding.In...
Predictive Intelligence vs Task Intelligence
Hello, I would like to know what is the difference between Predictive Intelligence Similarity solution and Task Intelligence Similar Incident feature. Someone can explain it to me? Best regards, Nenad
Need to solve for after hours closure
Need to solve for after-hours closure, Our service portal is the only thing open overnight and we need a way to temporarily route incidents that come in to different groups, based on the issues, the help desk goes through these incidents during the d...
Outlook Actionable Message - Email Survey
Community, I am developing a tailor-made solution for a client who wants to respond to surveys directly via email.In other words, I need to leave the layout of the satisfaction survey in the body of the email as in the image below.I'm using actionabl...
Resolved! CSM Voucher, first attempt
Currently I have problems with my CIS-CSM voucher, because it's my first attempt with this exam. Could you provide me more information if for be first time the voucher should be free?
Visibility of Variable on Record Producer
We have a record producer on our CSM portal titled "Create a Case". I’ve added a variable called 'Product', which references the Sold Products table (sn_install_base_sold_product_list). However, I only want this variable to be visible under specific ...
UI issues in my PDI
I am unable to access the tabs or the banner section. Last time I change the glide.ui.polaris.experience to 1 since then facing this issue. Can someone please help me with this?PS: I am new to serviceNow platform
UI issues in my PDI
I am unable to access the applications or anything in my PDI. Can someone help me with this. I remember last time I changes the glide.ui.polaris.experience property to 1. After that I am facing this issue. PS: I am new to the ServiceNow platform.
Resolved! autopopulate fields
Hi ,I have a field job on the form, this is only via manual creation,when i create a wo task i need to populate the job field from the TOW . I have written a BR and stored this in g_scratchpad and taking this value on the client script. this is worki...
Attachment Related Issue in CSM Workspace
Hi Team,When we are clicking attachment for the Case record from CSM Workspace, we cannot able to see the attachment . Getting the below error. Could you please help me here. User wants to see the image after clicking the attachment.Thank you!
