Resolved! What is install base item and product
I have gone through below thread but i didnt understand it completely. Could you please explain the purpose of creating install base item in CSM.
Forum Posts
Resolved! Which portal should i choose between CSM and CSP
Hello Team, I have a scenarios where i need to choose portal to use for our customer. I want to use it for both internal and external customer. Do i need to configure both or one can help me. if one then which one?
Resolved! Display message on a portal page
Hello everyone,I have a requirement to display a message on the “csm_contact” page when a user clicks on the Disable Login / Enable Login link, similar to when g_form.addInfoMessage() is used in a Catalog Item.I have tried adding gs.addInfoMessage() ...
Reply to of Notifications in Case table
Hi, The configured Reply to email address of Notification is not populating correctly in the outlook while replying to it.Instead I am getting email address which is configured in lower environment for that particular notification. Any insights? Rega...
Resolved! Can anyone help me prerequisite for CSM implementation
Hi Team, Could you please help me some prerequisite questions which i supposed to ask to client before kick-off meeting.
Invoke record producer within Configurable workspace, send parameter & fetch the value
You can invoke a record producer on click of UI action in Configurable workspace and send parameters to it. The parameter can also be parsed and fetched using an onLoad catalog client script. The record producer will open in a new tab in configurable...
Resolved! Onclick Record producer its navigate to other external page
Hi Community Team, I have one record producer in CSM portal if we click record producer that thing is navigate to other external form. how can I achieve please help about this. ThankyouNikhitha Reddy
Passing a refer header from ServiceNow to CloudFront when clicking a url link
I need assistance please,I have a requirement to have customers click a url link that redirects to CloudFront and then downloads a pdf.how can I pass the referrer header "https://instancename.service-now.com/" when the link is clicked in ServiceNow.
I am trying to find out the emails logs that are logged in last 7 days.
I am trying to find out the emails logs that are logged in last 7 days. So im using aggregate and between query but it's giving all the notifications im using this script now var gdt = new GlideDateTime(gs.nowDateTime()); gs.log(gdt); var dateArr =...
How to find the duration a field is put on a specific value during the duration of the case
I have a custom Choice field called as "Next Action" with dropdown values as "test", "QA" and "Prod".I need to find out the duration of how much time till the case is closed, the "Next Action" was holding the value as "Prod".Can someone tell how to a...
Resolved! Email Client in "Compose" section in Record View by default
Hi all We're using CSM/FSM Configurable Workspace for both Incidents and Cases. I would like to have the mini Email client active by default in the Compose section of a record. At the moment the Email tab only appears when an agent clicks the reply b...
Delete Attachment
Hi AllI have record producer "Reporting "associated with case table. The requirement is to delete the attachment for the case records for that related "Reporting" record producer and also know how much attachment records have been deleted. Can we ach...
Resolved! Only Case Contacts should be available in Watchlist.
Hi Everyone,On Case Watchlist, clicking on Lookup list i could see list of ALL contacts but i would like to see only case contacts.I tried changing conditions in Reference qualifier but i'm missing something.Example: if "x" account is selected and i...
Resolved! We want to send monthly newsletter to all active contacts
How to achieve sending bulk email to all the active contacts in customer service management
@user it showing userId in sidebar discussion
In the sidebar discussion card when I write @Community Alums it show userId, I want userName. This is out of the box behavior and I can not make any changes, I checked tables which stores the messaging details but I can not find anything there.