attachment Query

[Anusha Medharam]

When customer reply through email that time customer attached one attachment to mail  that attachment is not added to the  record. Let me how achieve  

[Ankur Bawiskar]

@Anusha Medharam 

Is it happening for all users or limited users? Is it happening with customers in CSM?

Is it working fine when admin is responding with file?

[Ankur Bawiskar]

@Anusha Medharam 

check these links

Attachment not getting attached to incident when user replies to Notification mail with attachments 

Inbound email with attachment updating an incident does not add attached file to target record 

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