Record producer is visible two times on popular items on servicenow csm portal

Shruti Bhosale
Tera Contributor

‎12-12-2023 09:00 AM

Record producer is visible two times on popular items on ServiceNow csm portal.

please help/suggest.

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Sandeep Rajput
Tera Patron
Tera Patron

‎12-12-2023 11:16 AM

@Shruti Bhosale Please refer to this knowledge article and see if your issue is similar https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720572

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Shruti Bhosale
Tera Contributor

‎12-13-2023 01:54 AM

@Sandeep Rajput i am using the record producer to case table.

do i need to update the widget for popular items?

 

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Sandeep Rajput
Tera Patron
Tera Patron
In response to Shruti Bhosale

‎12-13-2023 02:30 AM

No the KB article doesn't apply on record producer on the case table. Please raise a case with ServiceNow support.

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