attachment Query

Anusha Medharam
Tera Contributor

When customer reply through email that time customer attached one attachment to mail  that attachment is not added to the  record. Let me how achieve  

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Anusha Medharam 

Is it happening for all users or limited users? Is it happening with customers in CSM?

Is it working fine when admin is responding with file?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@Anusha Medharam 

check these links

Attachment not getting attached to incident when user replies to Notification mail with attachments 

Inbound email with attachment updating an incident does not add attached file to target record 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader