Attachment related

Anusha Medharam
Tera Contributor
when customer send notification he attached one file to case customer received case open notification . customer reply that notification add another file and send mail to customer how to that attachment is added to that case
 
 
2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

Hi @Anusha Medharam 

no idea what you are writing about. Please explain better.

Thanks
Maik

Hi

customer received one  open case notification . Customer reply to that mail and add one attachment and send to servicenow . how that attachment is added to the case.