Attachment

[Anusha Medharam]

How to add attachment to the case form when customer send one attachment through email.

[Maik Skoddow]

Hi @Anusha Medharam 

is this is one time activity? In that case you can upload the attachment to case.

Maik

[Anusha Medharam]

yes

[Maik Skoddow]

Hi @Anusha Medharam 

on page https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/use/using-forms/task/t_Add... it is explained how to do this.

Maik

[Community Alums]

Hi @Anusha Medharam ,

You can create a BR on sys_attachment table

After & Insert

Filter - sys_id is not empty

==============

(function executeRule(current, previous /*null when async*/) {

var sys_id = current.table_sys_id;
var att = new GlideRecord('sys_attachment');
var catt = new GlideRecord('sn_customerservice_case');
att.addQuery('current.table_sys_id');
att.query();
if (att.next()) {
GlideSysAttachment.copy('att', current.sys_id, 'catt', sys_id);
}

})(current, previous);

Taken from :

https://www.servicenow.com/community/itsm-forum/attachments-from-a-reply-email-on-a-case/m-p/608190